Returns & Refunds

Returns & Refunds

Your satisfaction with our products is our main priority. If for any reason you are unhappy with your purchase, we will gladly offer an exchange or accept your return for a full refund (minus shipping) within 30 days. 

Please note, we do not accept returns or exchanges on items that have been personalized. We are happy to answer all questions and provide mockups if requested, prior to your purchase. If there was an error during production or your item was damaged in any way, please contact us and we will make every effort to correct the issue in a timely manner. 

If you would like to return or exchange a non-customized item or have any other issues with your purchase, please contact us via email at customerservice@timberandsaltco.com 

Returns are refunded in the original payment form for the merchandise price, less applicable return shipping fees. Please allow 2 to 3 weeks for processing after we have received the items. 

 

Cancellations

We can cancel your order if we receive notice within 24 hours of your purchase.  Orders can not be cancelled after 24 hours. If you have any issues with your order you can email us at customerservice@timberandsaltco.com